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Cookies policy

This Cookies Policy (hereinafter - "Policy")Describes the use of cookies on the GENESIS GROUP AG, CHE-135.623.633, legal address: Chamerstrasse 172, 6300, Zug, Switzerland(hereinafter – GENESIS), Website www.dialoq.com (hereinafter- Website) and the theway, the Visitors of the Website (hereinafter - the Visitor) may disable and remove such cookies.

  1. General information

    The Website uses cookies to make the Website and services of GENESISservices better for the Visitors.

    • A cookie is a small text file that Website saves on the Device (computer, mobile device etc) of the Visitor when he/she is visiting the Website. It enables the Website to remember the actions and preferences of the Visitor (such as login, language, font size and other display preferences) over a period of time as set forth, so the Visitor does not have to keep re-entering them whenever he/she comes back to the Website or browse from one page of the Website to another and it help GENESISto proceed the statistics on the Visitors activities and use of the Website.
    • The cookies do not provide GENESIS or any other party any information about the personality of the Visitor but allowGENESISWebsite to gather information about how the Visitor uses the Website.This helps GENESIS better understand the interests of the Visitors and make the Website more convenient for them.
    • Cookies are not harmful for Visitors’ device and do not contain computer viruses or other harmful codes or programs.

    The Visitor can learn more about cookies and managing, disabling and deleting cookies at www.allaboutcookies.org.

  2. Within the meanings of the period of use, GENESIS Website use two categories of cookies:
    • session cookies (temporary cookies that identify the Visitors device and track Visitors activities within the Website, which will be deleted when Visitor closeshis/her browser or leaves the Website), and
    • persistent cookies (cookies which enable the Website to “remember” who is the Visitor and to remember the preferences of the Visitor within the Website, which will stay on the Visitor’s device afterthe Visitor closes the browser or leavesthe Website).
  3. GENESIS Website uses the cookies for the purposes and for the period of time as follows:

    Necessary or essential cookies help to make a Website usable by enabling basic functions like page navigation and access to secure areas of the Website. The website cannot function properly without these cookies. The other kind of such cookies helps the Website to remember the choice of the Visitor on accepting/declining the cookies.

    Name Provider Purpose Expiry
    bolt_session Dialoq.com Preserves Visitors states across page requests. Session
    CookieConsent Dialoq.com Stores the Visitor's cookie consent state for the current domain 1 year

    Statistic cookies help GENESISto understand how the Visitors interact with the Website by collecting and reporting information anonymously.

    Name Provider Purpose Expiry
    _ga Dialoq.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years from set/update
    _gat Dialoq.com Used by Google Analytics to throttle request rate End of browser session
    _gid Dialoq.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website. End of browser session
    __utma “Google Analytics” cookie Used to distinguish Visitors and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
    __utmt “Google Analytics” cookie Used to throttle request rate. 10 minutes
    __utmb “Google Analytics” cookie Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 mins from set/update
    __utmc “Google Analytics” cookie this cookie operated in conjunction with the __utmb cookie to determine whether the Visitor was in a new session/visit. End of browser session
    __utmz “Google Analytics” cookie Stores the traffic source or campaign that explains how the Visitor reached the Website. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months from set/update

    The Website uses Google inc, Google, Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA)internet analysis services Google Analytics, which uses "cookies", helps GENESIS to analyse the usage of the Website.

    The information generated by Google Analyticscookies about the use of the Websites, (standard website Journal information:connection/visit time, duration, Visitors’ IP address) will be transmitted to and stored by Google Inc.on its servers, which may also be located out of EEA and Switzerland, e.g. inthe United States.

    Google Inc. will use this information for the purpose of evaluating the use of the Websiteand compiling reports on Website activity for GENESIS. Google Inc. may also transfer this information to third parties where required to do so by law, or where such third parties process the information on behalf of Google Inc.

    Google Inc. will not associate the IP address with any other data held by Google Inc.

    Before transmitting the Visitor’s IP address to GoogleAnalytics, it will be anonymized by deleting the last 80 octets of the Visitor IPv4 address and setting the last 80 bits of IPv6 addresses to zero.

    The Visitor may:

    • refuse the use of cookies by selecting the appropriate settings on his/her browser.
    • opt-out of having his/her activity on the Website made available to Google Analytics by installing the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout) for Visitors web browser.

    For more information on the privacy practices of Google Inc, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

  4. Managing, controlling,deleting and declining Cookies

    The Visitor may control,manage or delete cookies on his/her Device. More information on aboutcookies.org. Visitor can delete all cookies that are already on his/her Deviceand set most browsers to prevent the Cookies from being placed.

    When entering the Website, the Website will display a pop-up window with a message informing the Visitor about the use of cookies on the Website. The legal basis for the use of cookies (excluding necessary/essential cookies) is the Visitor's consent that the Visitor gives to GENESIS by clicking on the "I accept cookies". In case the Visitor does not want to accept cookies, he/she must select the "I do not accept cookies" button in the window and delete the cookies in his/her browser.

    However, Visitor may have to manually adjust some preferences every time Visitor visits a Website and some services and functionalities may not work.


    • If Visitor chooses to remove/delete cookies the Website may not work properly or Visitors’ use of the Website may be impaired.
    • If the Visitor chooses to use Website he/she is on without declining any non-essential cookies, his/her use will constitute implied consent to the non-essential cookies that are set.
  5. In case of any questions about, or complaints that concern this Policy, please call GENESIS at +44 78 72 25 0555 or email GENESIS athelp@dialoq.com.
  6. the competent personal data protection supervisory authority is Office of the Federal Data Protection and Information Commissioner FDPIC, Feldeggweg 1, CH - 3003 Berne, phone: +41 (0)58 462 43 95, Telefax: +41 (0)58 465 99 96 or Cantonal data protection and Information Commissioners (for more information see- https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection---switzerland.html)
  7. GENESIS may change this Policy at any time. When GENESIS changes the Policy, GENESIS shall post that changes on this page. The Visitor is responsible for reviewing this Policy from time to time to check for any changes. All changes are effective immediately when GENESISposted them.
  8. This policy is the annex and essential part of the Privacy Policy of GENESIS
  9. This Policy is effective from
  10. The date Policy was last revised is identified at the top of the page.