Fair Usage Policy

What is Fair Use Policy?

We want our customers to enjoy surfing the internet and using our voice services and our Fair Use Policy is there to make sure our customers have the best experience possible. There might be some customers who use so much data and voice that it might adversely affect the network quality & deteriorate clients experience for majority of our users. We also want to make sure everyone gets the experience from their chosen price plan.

So to make sure everything is running smoothly, we continuously monitor Mobile internet and Voice usage of our subscribers each month. A Fair Use Policy given in Gigabytes (GB) of data and minutes of inbound and outgoing calls applies on all Mobile services.

Why do we have a Fair Use Policy?

A very small number of our customers use wireless internet service inappropriately, for example when sending or downloading very large files, or using 'peer to peer' and file sharing software (which may be sending and receiving video and other large files constantly). This means that service quality for all users is affected, making it slower for everyone to access the internet or send and receive emails, especially at peak times. Peak times may fluctuate between 5pm and midnight, Monday to Sunday.

The vast majority of our customers use their service considerately and their usage levels during peak hours don't disproportionately affect the shared network capacity. Even though only a very small number of our customers use the service inappropriately, their activity does greatly affect the service. Our Fair Use Policy manages inappropriate use and makes sure the service can be used fairly by everyone.

How does the Fair Use Policy work?

Under the policy we have defined fair usage levels for unlimited plans at 20 Gb and 5000 minutes of both inbound and outgoing calls per month and needless to mention, the usage levels are set above normal usage such that most customers will not be affected by the Fair Usage Policy.

Reaching or exceeding the fair usage level may result in cancellation of your line.

How do I know if the Fair Use Policy affects me?

Fair Usage Policy is applicable on unlimited plans and all other plans. While Fair Use Policy applies to all our customers on the select plans, it'll only actually affect you if you're one of the very few customers who make inappropriate use of our service.

If you don't use peer to peer, file sharing or other inappropriate software and you're not, for example, constantly downloading or uploading: videos or very large files, especially in LTE (4G) networks, you're unlikely to be affected by our Fair Use Policy.

Our Rights

  1. Where you are in breach of this Fair Use Policy, DIALOQ may contact you to discuss changing your usage so that it conforms to this Fair Use Policy.
  2. We reserve the right to vary the terms of the Fair Use Policy from time to time without prior notice or intimation.
  3. If, post reaching the levels of usage mentioned in the FUP policy, Your excessive or unreasonable use continues, DIALOQ may, without further notice to you suspend or limit the Service (or any feature of it) for any period we think is reasonably necessary; and/or terminate your agreement.